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ORDER PROCESSING: Please allow 1-2 days to process your order. Expect an email within 1-2 days to let you know your order is on the way!
Orders placed before 12pm will be shipped Next day delivery if you have paid for this option at checkout.
Orders are generally shipped within 1-2 days using Evri, Yodal, DPD and Royal Mail.
REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at hello@pawsomepetsathome.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us.