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We'd love to hear from you! Whether you have questions about our premium pet accessories, need help with your order, or want advice on the best products for your furry friends, our team is here to help.
Our friendly customer service team is dedicated to helping you and your pets. We aim to respond to all enquiries within 24 hours.
Hello@pawsomepetsathome.co.uk
For general enquiries, order questions, or product advice, please contact us through your Shopify account or use our contact form. We'll get back to you as quickly as possible.
Need help with your order? We can assist with:
Q: How long does delivery take?
A: We offer fast UK delivery, typically 2-5 business days depending on your location.
Q: Are your dog treats suitable for all breeds?
A: Yes, our Good Boy treats and other products are suitable for all dog breeds. Check individual product descriptions for specific guidance.
Q: How do I choose the right collar size?
A: Measure your pet's neck and add 2 inches for comfort. Check our size guides on each product page for specific measurements.
We process enquiries and orders:
Need to return or exchange an item? We offer a 30-day return policy on all products. Visit our Returns & Refunds Policy page for full details, or contact us for assistance.
We specialize in premium pet accessories including:
At Pawsome Pets At Home, your pet's happiness and your satisfaction are our top priorities. Don't hesitate to reach out with any questions - we're passionate about pets and love helping fellow pet owners find the perfect products for their furry family members!
Thank you for choosing Pawsome Pets At Home - where every pet deserves the best!